In the provision of public services, i.e. education, health etc., the vast majority of frontline staff are competent or better than competent in their delivery of services. However, it is often the case that the management of the services at national and / or local level is the weak link or the incompetent element. Such incompetence at management level hinders the delivery of the service by frontline staff.
This situation has been arrived at because of the appointment of inappropriate people to management level. This occurs when political interference is allowed to intervene in the choice of the person to take on the duties of managing these services.
I submit that in order to achieve a more efficient public service there must be a means by which those currently in management should be obliged to prove their suitability for the job in a competency test relating to their position.
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